PENGARUHPENGEMBANGAN TERMINAL KHUSUS TERHADAP PENINGKATAN PENDAPATAN JASA PEMANDUAN DAN PENUNDAAN KAPAL PT. LANGLANG LAJU LAYANG PALEMBANG

Abstract

Adhilah, Natasya Shafa. 2025. “The Influence of Special Terminal Development on the Revenue Increase of Pilotage and Towage Services at PT. Langlang Laju Layang Palembang.” This research was motivated by the strategic role of maritime logistics in Indonesia as an archipelagic country, where the development of Special Terminals (Terminal Khusus) plays a crucial role in improving port performance. In June 2022, a significant operational disruption occurred when the connecting bridge at the Tanjung Tapa Special Terminal collapsed. This incident affected pilotage and towage services and led to a noticeable decline in company revenue, emphasizing the importance of reliable infrastructure. The study employs a quantitative approach with primary data collected via questionnaires distributed to 30 employees of PT. Langlang Laju Layang Palembang using saturated sampling. Secondary data includes operational and financial reports before and after the infrastructure disruption. The analytical methods used involve descriptive statistics, validity and reliability tests, correlation coefficient analysis, coefficient of determination (R²), and simple linear regression. The findings indicate a strong and positive correlation between Special Terminal development and the increase in revenue from pilotage and towage services. The regression analysis showed that the development significantly influences service performance and company income, supporting the rejection of the null hypothesis (Ho). Improved infrastructure led to higher efficiency, safety, and ship visit frequency, which directly contributed to increased revenue. It is concluded that the Special Terminal development significantly boosts pilotage and towage service revenue. The study suggests that PT. Langlang Laju Layang should prioritize continuous investment in terminal infrastructure to ensure operational resilience and capitalize on economic opportunities driven by increasing maritime traffic.