EFEKTIVITAS PENGGUNAAN DAN PEMBARUAN MODUL APLIKASI SIPANDU TERHADAP PROSES PENERBITAN SURAT PERSETUJUAN PENGGUNAAN SARANA DAN PRASARANA PEMANDUAN DAN PENUNDAAN KAPAL DI DIREKTORAT KEPELABUHANAN

Abstract

Lestari, Erwin Dwi. 2025. "Evaluating the Effectiveness of the SIPANDU Application Module and Its Updates on the Issuance Process of Approval Letters for the Utilization of Pilotage and Towage Infrastructure". This study aims to measure the effectiveness of the use and impact of module updates in the SIPANDU application on the issuance process of Approval Letters for the Use of Pilotage and Towage Facilities at the Directorate of Ports. SIPANDU is a web-based information system developed by the Directorate General of Sea Transportation to digitize pilotage and towage services in order to enhance efficiency, transparency, and service accuracy. However, with the implementation of updated modules in the application, several challenges have emerged, such as users' lack of understanding in data entry, system delays, and limited human resources, all of which affect service effectiveness. The results of the study show that the use of the SIPANDU application has a positive impact on the speed and accuracy of the approval issuance process, although technical obstacles still need to be addressed. Meanwhile, the module updates have improved functionality but require further socialization and training for users. This study concludes that both the use and updates of the SIPANDU application significantly influence the effectiveness of administrative processes in the field of pilotage and towage services, although system optimization and technical support are still necessary to ensure more efficient, accountable, and error-free services.