PENGARUH PROSES PEMBERKASAN DOKUMEN AWAK KAPAL TERHADAP PERGANTIAN AWAK KAPAL TANKER POOL DI PT MCS INTERNASIONAL

Abstract

Zahrie, Nurjanna Safitri Eka. 2025. “The Influence of Document Filing Process on Crew Replacement of Tanker Pool Vessels at PT MCS Internasional” The maritime industry plays a critical role in supporting global trade, with tanker vessels serving as the main mode of transporting oil and its derivatives. Efficient crew replacement is vital to ensuring the continuous and timely operation of these vessels. This study aims to examine the influence of the crew document filing process on the replacement of tanker pool crew members at PT MCS Internasional. The research employed a quantitative approach with a descriptive-explanatory design, using questionnaires distributed to 43 respondents and analyzed through correlation, regression, and hypothesis testing. The findings indicate a strong and significant relationship between the document filing process and crew replacement efficiency. The coefficient of determination (R²) shows that 74.4% of the variance in crew replacement is influenced by the efficiency of the document filing process, while the remaining 25.6% is attributed to other factors. The study recommends the implementation of a digital, integrated document filing system and regular staff training to minimize delays and improve operational performance. This research contributes to maritime human resource management by highlighting the strategic role of document administration in supporting ship readiness and competitive advantage.