Abstract:
Putri Nabillah, Raehanisya. 2025. " Implementation of Voyage Audit Report to Support
Smooth Claim Process for Slow Speed and Over Bunker Performance at PT Pertamina
International Shipping”
As an archipelagic country, Indonesia requires a reliable logistics distribution system, one
of which is through maritime transportation. PT Pertamina International Shipping (PIS)
plays a vital role in national energy distribution, including through the chartering of
Liquefied Petroleum Gas Carrier (LPGC) vessels. To ensure vessel performance aligns
with the charter contract, PIS applies the Slow Speed and Over Bunker (SSOB) claim
method through the Claim Tracking (CT) system. However, the claim process often
encounters obstacles due to dispersed data and discrepancies between actual data and
contractual information. Therefore, PIS developed an innovation known as the Voyage
Audit Report (VAR) as an effort to integrate data and support the smooth process of Slow
Speed and Over Bunker (SSOB) claims. This study aims to examine the factors
contributing to the suboptimal Slow Speed and Over Bunker (SSOB) claim performance
process and identify the obstacles in implementing the Voyage Audit Report (VAR) on
chartered LPGC vessels. This research uses a qualitative approach with data collection
methods including observation, documentation, interviews, and case studies. The results
indicate that incompatible devices, scattered data sources, inaccuracy in data input and
download by claimants, discrepancies between Voyage Audit Report (VAR) and master
cable data, incomplete and erroneous Voyage Audit Report (VAR) data, as well as
missing supporting documents are the main obstacles in implementing the Voyage Audit
Report (VAR). Additionally, the limited understanding of human resources regarding the
use of Voyage Audit Report (VAR) also slows down the claim process. In conclusion,
although the Voyage Audit Report (VAR) has great potential to accelerate the Slow Speed
and Over Bunker (SSOB) claim process, improvements in data quality, human resource
training, and system support are still required to optimize its implementation.
