PENGARUH PENGGUNAAN APLIKASI SISTEM INFORMASI PERKAPALAN DAN KEPELAUTAN TERHADAP PELAYANAN SERTIFIKASI SAFETY OF LIFE AT SEA DI DITEKTORAT PERKAPALAN DAN KEPELAUTAN

Abstract

Taqwa, Haqi. 2025. "The Influence of the Use of the Ship and Seafarer Information System (SIMKAPEL) Application on Safety of Life at Sea (SOLAS) Certification Services at the Directorate of Shipping and Seafaring” This study analyzes the influence of the Shipping and Seafaring Information System (SIMKAPEL) application on Safety of Life at Sea (SOLAS) certification services at the Directorate of Shipping and Seafaring. The research background stems from frequent obstacles encountered in the certificate application process within SIMKAPEL, particularly network connectivity issues when accessing the application. This study aims to determine and analyze whether SIMKAPEL has a relationship with SOLAS certificates and to what extent it influences the issuance of SOLAS certificates. This quantitative descriptive study involved a population of 300 and a sample of 98 service users. Data collection was conducted through questionnaires, documentation, and observation, subsequently analyzed using IBM SPSS Statistics 26. The findings reveal a significant relationship between the use of the SIMKAPEL application and SOLAS certification services at DITKAPEL, with a Pearson correlation coefficient of 0.886, indicating a very strong correlation between SIMKAPEL and SOLAS certification services. The contribution of SIMKAPEL to SOLAS certification services is 78.5%. Furthermore, the most reflective dimension of the SIMKAPEL application usage variable is the internet dimension, with an average value of 4.20 on the computer network indicator. The most reflective dimension of the SOLAS certification service variable is the effectiveness dimension, with an average value of 4.21 on the communication indicator. It is recommended that DITKAPEL continuously optimize the features within the SIMKAPEL application to enhance the effectiveness and efficiency of certification services. Additionally, regular evaluations of SIMKAPEL usage should be conducted, coupled with collecting user feedback. These evaluations are crucial for identifying user constraints and needs, as well as pinpointing areas for improvement within the application, all to maintain the effectiveness of SIMKAPEL in providing Safety of Life at Sea (SOLAS) certification services.