PENGARUH PENERAPAN SISTEM INAPORTNET TERHADAP KUALITAS PELAYANAN JASA KEAGENAN KAPAL PT SEGARA EKUALITAS ABADI CABANG MOROWALI

Abstract

Silitonga, Sella Marina. 2025. " The Influence of Inaportnet System Implementation on Service Quality at PT Segara Ekualitas Abadi, Morowali Branch” This study aims to analyze the influence of the Inaportnet system implementation on service quality at PT Segara Ekualitas Abadi, Morowali Branch. The research background is based on operational challenges faced by the company, including the ineffective implementation of Inaportnet in agency processes, low quality of ship operational management services, and frequent system errors. Using a descriptive quantitative method, data was collected through questionnaires distributed to 45 users of PT Segara Ekualitas Abadi's services in Morowali. The results demonstrate that Inaportnet system implementation significantly affects service quality, where an effective system enhances productivity, accelerates ship services processes, and reduces data entry errors. These findings indicate that the effectiveness of Inaportnet implementation is crucial for optimizing service quality at PT Segara Ekualitas Abadi, Morowali Branch. The study provides practical insights for improving port service systems through better technology utilization while maintaining operational efficiency in maritime agency services.