PENGARUH KUALITAS PELAYANAN SPESIFIKASI KAPAL PADA SISTEM INFORMASI MANAJEMEN LALU LINTAS ANGKUTAN LAUT TERHADAP KEPUASAN PENGGUNA JASA DI LINGKUNGAN SUBDIREKTORAT PENGEMBANGAN USAHA ANGKUTAN LAUT

Abstract

Tumanggor, Meysia Putri. 464211037. 2025. ” The Effect of Ship Specification Service Quality on the Maritime Transportation Traffic Management Information System on Service User Satisfaction in the Sub-Directorate of Maritime Transportation Business Development” The quality of marine transportation services, especially related to the specifications of the ships used, is a crucial factor in supporting the efficiency, safety, and comfort of sea travel. The Marine Traffic Management Information System (SIMLALA) is a web-based online application used to submit requests for public services for marine traffic and transportation online, and facilitates monitoring of the service application process in order to meet the satisfaction of service users. The purpose of this study is to analyze and determine the effect of the quality of ship specification services on the marine traffic management information system on the satisfaction of service users and to analyze and determine the effect of the quality of ship specification services on the smoothness of the marine transportation business licensing process. The approach method used is a quantitative method, namely research that emphasizes its analysis in hypothesis testing and relies on conclusions whose results are based on the amount or quantity of data through statistical analysis that focuses on numerical data. Data collection techniques use observation techniques, literature studies and questionnaires. The results of this study indicate that the variables of ship specification service quality and marine traffic management information systems have a strong and significant influence on service user satisfaction in submitting ship specification documents. This study recommended to carry out periodic system update and maintenance transformations to improve performance in order to add services that provide convenience and make it easier to submit ship specifications