PENGARUH PENGGUNAANAPLIKASI SEHATITERHADAP KEPUASAN PENGGUNAJASADI SUBDIREKTORAT PENGERUKAN DAN REKLAMASI

Abstract

Mustika Dewi, Sofiandri, 2025. “The Influence of SEHATI Application Usage on Customer Satisfaction at the Sub-Directorate of Dredging and Reclamation.” Digital transformation in public service delivery has become a strategic priority for the Indonesian government to enhance efficiency, transparency, and accountability. One of the key implementations is the launch of the SEHATI Application (Sistem Elektronik Perhubungann Laut Terintegrasi) by the Directorate General of Sea Transportation, aimed at facilitating online services for dredging and reclamation activities. This study investigates the influence of the SEHATI application on customer satisfaction at the SubDirectorate of Dredging and Reclamation. The research employed a quantitative approach with a survey method using structured questionnaires distributed to 35 users of the SEHATI application. The research instrument was developed based on indicators including web server performance, user interface design, and internet connectivity. Customer satisfaction variables were measured through dimensions such as expectations, service performance, user experience, and loyalty. Data were analyzed using descriptive statistics, validity and reliability tests, and simple linear regression analysis. The results showed a significant positive influence between the use of the SEHATI application and customer satisfaction, with a coefficient of determination (R²) of 0.392. This indicates that 39.2% of the variation in customer satisfaction can be explained by the effectiveness of the application. These findings emphasize the importance of system reliability, ease of navigation, and quick access in shaping users’ positive perceptions of digital public services.This study is expected to serve as a reference for government institutions in improving the quality of electronic service systems and refining application designs to be more user-centric and satisfaction-oriented.