Abstract:
Tua, Boni. 2025. "The Influence of Manual System Effectiveness and Time Delays on the
Smooth Processing of Clearance In and Out Documents Handled by PT Pelayaran
Sentosa Makmur, Lapuko Branch”
This study aims to analyze the influence of manual system effectiveness and time delays
on the smooth processing of clearance in and out documents handled by PT Pelayaran
Sentosa Makmur, Lapuko Branch. The background of this research is based on the
operational challenges faced by the company, such as the lack of effectiveness in manual
systems, delays in the clearance in and out process, and the suboptimal use of technology
in document handling. The study uses a descriptive quantitative method, with data
collected through questionnaires distributed to 45 respondents who are users of the
services provided by PT Pelayaran Sentosa Makmur, Lapuko Branch. The results show
that the effectiveness of the manual system and time delays have a significant impact on
the smooth handling of clearance in and out documents. An effectively functioning manual
system still supports timely document processing, while time delays are the main
inhibiting factor in service efficiency. Therefore, improving the effectiveness of the
manual system and minimizing time delays are key to optimizing the smooth processing
of clearance in and out documents handled by PT Pelayaran Sentosa Makmur, Lapuko
Branch.
